Alchemists Workshops Shipping Policy is as follows:
We dispatch all orders daily the day they are placed (unless there are back-ordered or pre-ordered items present in your order). Orders placed after 12 noon are prepared to be shipped the next day, to enable you to get your games going as swiftly as possible. Please note that as a rule, we do not split orders as this becomes chaotic and can lead to mistakes and also due to the prices we offer this is uneconomical. Obviously, Orders placed over the weekend are only shipped on the first working day available due to shipping partners not collecting over the weekend.
UK Small Parcels
UK Small Parcels are all orders up to and below a maximum length of 35.3cm, a maximum width of 25cm, and a thickness of 2.5cm. These are sent Royal Mail First Class (usually taking 1 day to arrive) and are priced as follows:
- Up to 100grams is £1.00.
- 101grams to 250grams is £1.30.
- 251grams to 500grams is £1.60.
- 501grams to 750grams is £2.50.
UK Medium Parcels
UK Medium Parcels are all orders weighing over 750grams or that contain any items exceeding the following measurements:
- A maximum length over 3cm.
- A maximum width over 25cm.
- A maximum thickness over 5cm.
These orders are sent via Royal Mail Second Class Signed For (Usually taking 2-3 days to arrive) as standard at £3.95.
You can select to have your Parcel sent via Royal Mail First Class Signed For at £6.50.
**Please note all miniature kits and boxed sets fall into this category due to their dimensions when packed**
High Value Orders
As a company we reserve the right to change the shipping method on high value orders due to the fact that Royal Mail will only insure parcels up to £100.00 for loss or damage, thus leaving a shortfall of the order price less the insured price if either loss or damage is incurred during transit. This change in shipping method is done purely to protect our customers interests.
Due to the fact that Royal Mail’s regulations do not allow Aerosols or Citadel Air Cleaner to be shipped via their network, we can only ship them using a next day courier service at a charge of £6.00 per shipment. (Please note that this charge is per shipment and NOT per Aerosol or Air Cleaner) Unfortunately, this charge will have to be levied regardless of the order value.
UK Free Shipping
Free Shipping is eligible on all orders over £50.00 within the UK, except for The Orkney Islands and The Outer Hebrides, unfortunately, Royal Mail charges for delivery to these areas are almost the same as to the EU. If you wish to have a parcel delivered to an address in these areas please be so kind as to contact us at firstname.lastname@example.org for a quotation. Parcels within the UK (except for the two areas above) are either sent Royal Mail Second Class Signed For / Royal Mail tracked 48 (Usually taking 1-2 days to arrive) or via Courier (next day delivery) if the order is of a high value due to the fact that Royal Mail ‘s insurance would not cover them for loss or damage in transit.
In-Store pickup is available for UK customers and is free of charge.
Currently, we Ship via Courier to the following EU Countries at a flat rate of £20.00 for tracked delivery with either Interlink Express or UK Mail (DHL):
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
**Please note that International customers are responsible for any VAT charges, customs charges or import duties payable on receipt of international packages. If a package is refused by the consumer or returned due to non-payment of any charges or duties, or the provision of an incorrect address, any charges incurred by Alchemists Workshops in shipping and recovering the package may, at our discretion, be deducted from any refund later given for the order.**
Please take a note of the following:
- Due to shipping regulations, we cannot send Aerosols anywhere outside of the UK.
- Due to Games Workshops Trade terms, we are also not allowed to sell their items outside of the EU Countries stated above.
**Please note that we do not make any profit from these prices**
**Please keep in mind that we cannot guarantee delivery times as they are only estimates by various service providers**