Alchemists Workshops Shipping Policy is as follows:
We dispatch all orders daily the day they are placed (unless there are back-ordered or pre-ordered items present in your order). Orders placed after 12 noon are prepared to be shipped the next day, to enable you to get your games going as swiftly as possible. Please note that as a rule, we do not split orders as this becomes chaotic and can lead to mistakes and also due to the prices we offer this is uneconomical. Obviously, Orders placed over the weekend are only shipped on the first working day available due to shipping partners not collecting over the weekend.
UK Small Parcels
UK Small Parcels are all orders up to and below a maximum length of 35.3cm, a maximum width of 25cm, and a thickness of 2.5cm. These are sent Royal Mail Tracked 24 (usually taking 24 hours to arrive) at £3.80 for up to 750grams or Royal Mail Tracked 48 (usually taking 48 hours to arrive) at £3.20 for up to 750grams.
UK Medium Parcels
UK Medium Parcels are all orders weighing over 750grams or that contain any items exceeding the following measurements:
- A maximum length over 3cm.
- A maximum width over 25cm.
- A maximum thickness over 5cm.
These orders are sent either Royal Mail Tracked 48 (Usually taking 48 hours to arrive) at £4.10 or Royal Mail Tracked 24 (Usually taking 24 hours to arrive) at £5.75 depending on your preference. Royal Mail will email you tracking details to the email provided for your order once it haas been marked its on its way from ourselves.
**Please note all miniature kits and boxed sets fall into this category due to their dimensions when packed to ensure their protection**
All Orders are sent via DHL next working day when selecting this service unless they cannot get to your area in this case a suitable alternative is found from ammoung our courier partner network. We will provide you tracking details for all courier orders via a note in the order upon its completion.
High Value Orders
As a company we reserve the right to change the shipping method on high value orders due to the fact that Royal Mail will only insure parcels up to £100.00 for loss or damage, thus leaving a shortfall of the order price less the insured price if either loss or damage is incurred during transit. This change in shipping method is done purely to protect our customers interests.
Due to the fact that Royal Mail’s regulations do not allow Aerosols or Citadel Air Cleaner to be shipped via their network, we can only ship them using a next day courier service (DHL) at a charge of £6.00 per shipment. (Please note that this charge is per shipment and NOT per Aerosol or Air Cleaner) Unfortunately, this charge will have to be levied regardless of the order value.
UK Free Shipping
Free Shipping is eligible on all orders over £50.00 within the UK, except for The Orkney Islands and The Outer Hebrides, unfortunately, Royal Mail charges for delivery to these areas are almost the same as to the EU. If you wish to have a parcel delivered to an address in these areas please be so kind as to contact us at email@example.com for a quotation. Parcels within the UK (except for the two areas above) are either sent Royal Mail tracked 48 (Usually taking 1-2 days to arrive) or via Courier (next day delivery) if the order is of a high value due to the fact that Royal Mail ‘s insurance would not cover them for loss or damage in transit.
In-Store pickup is available for UK customers and is free of charge (please note this is for only the purpose of instore pickup, if used in an order for adding of orders or to avoid the Aersol courier fee, we will cancel and refund the order) Please only come to store to collect your order once it has been marked as complete as all orders are pulled and packed in order of placement.
Please take a note of the following:
- Due to shipping regulations, we cannot send Aerosols anywhere outside of the mainland UK.
**Please note that we do not make any profit from these prices**
**Please keep in mind that we cannot guarantee delivery times as they are only estimates by various service providers**