If you have received a product that is faulty, damaged or that you are not completely happy with and require a refund, please notify immediately us and return it to us within 7 days of receiving your order.
All you need to do is call or email us, and we will issue a return number. Please enclose the return reference number with your return item(s) to the following address:
Unit 9, The Business Centre
Telephone: 01606 861903
Upon receipt of the item(s), depending upon your requirements we will either issue a refund or replace the item immediately.
Unfortunately, we cannot refund the cost of postage (this includes the original delivery cost and return postage).
If you wish to request reimbursement for postage due to an incorrectly advertised, damaged or faulty item, just get in touch with us and we will reimburse your postage costs. Please be aware that the maximum amount we can refund you is the standard Royal Mail recorded delivery cost. We also cannot refund the excess cost of parcels returned to us via courier or next day delivery.
All goods will be inspected on return and must meet the following criteria:
• All original plastic wrap must be attached
• All items must be returned in the same condition as they were received
• All items have not been opened/used
• All items are complete and not missing any parts
• All items must be in resalable condition
Once we receive your returns parcel, we will then process your refund to the account from which the original payment was made, at the price you purchased your item or items for (this includes sales items). You can check the progress of your return at any point by emailing us at firstname.lastname@example.org
We recommend for any and all returns that you use recorded mail and keep the receipt as proof of postage as we are not responsible for any orders that are lost by mail service providers, when you are returning them to us. Please ensure your goods are packed securely and cannot get damaged in transit back to us.
Goods purchased in stores cannot be returned online.