If you have received a product that is faulty, has clear and obvious damage that prevents its function/use or have changed your mind please contact ourselves within 14 days of the item arriving so we can start the returns process (please bear in mind personal preference does not constitute an item not being able to perform its intended function or use). Bespoke items which in this case are Direct Only items also cannot be returned as they are specially ordered in due to us not holding them as standard.
All you need to do is call or email us, and we will issue a return number. Please enclose the return reference number with your return item(s) to the following address:
Unit 7, The Business Centre
Telephone: 01606 861903
Upon receipt of the item(s), depending upon your requirements we will either issue a refund or replace the item immediately.
Unfortunately, we cannot refund the cost of postage (this includes the original delivery cost and return postage).
If you wish to request reimbursement for postage due to an incorrectly advertised, damaged or faulty item, just get in touch with us and we will reimburse your postage costs if this prevents the items use or function. Please be aware that the maximum amount we can refund you is the standard Royal Mail recorded delivery cost. We also cannot refund the excess cost of parcels returned to us via courier or next day delivery.
All goods will be inspected on return and must meet the following criteria:
- All original plastic wrap must be attached
- All items must be returned in the same condition as they were received
- All items have not been opened/used
- All items are complete and not missing any parts
- All items must be in resaleable condition
- For Trading Cards a disclaimer form will need to be filled in and accompany the return
Once we have received your returns parcel and after inspection of the items, we will process your refund to the account from which the original payment was made, at the price you purchased your item or items for (this includes sales items). You can check the progress of your return at any point by emailing us at email@example.com
We recommend for any and all returns that you use recorded mail and keep the receipt as proof of postage as we are not responsible for any orders that are lost by mail service providers, when you are returning them to us. Please ensure your goods are packed securely and cannot get damaged in transit back to us.
Goods purchased in stores cannot be returned online.